Learn about the frequently asked questions at Bespoke Fireplaces

Do you provide an installation service?

All our fires are sold on a supply-only basis. Get in touch with our friendly team to check if we have any recommended joiners in your area. All products are DIY friendly.

Do you offer a warranty with your electric fires?

All of our Bespoke Panoramic X and S range come with a premium 10-year warranty. The aftercare provided by Bespoke Fireplaces is unrivaled.

Please note, we have upgraded our Bespoke Fireplace 3DP warranty from a standard 3-year warranty to a premium 5-year warranty. A testament to the quality of our work and products.

Do you offer collection?

Yes! Please just add a note to checkout or call our showroom and inform a member of the team that you would like to collect your order. Please ensure you have checked you have a suitable vehicle before deciding to do this.

What is the cost of delivery?

Premium Electric Fires

Free Delivery

Our free delivery guarantees your delivery within 4 working weeks via our white glove delivery service. This service means your fireplace will be hand-delivered to your home by one of our approved delivery teams. If you would like to check when our delivery teams are next in your area then please feel free to contact our customer service team. We strongly recommend this service for a smooth, professional delivery experience.

Express Delivery (£60 - order before 12pm)

Our express delivery guarantees delivery within 7 working days. This delivery service will be carried out by one of our approved delivery teams (white glove) or via pallet delivery by one of the national haulage companies (kerbside delivery). Feel free to contact our customer service team to get a more accurate delivery time & delivery service for your location.

Next Working Day Delivery (£99 - order before 12pm)

Our next working day delivery service will be delivered on a pallet by one of our approved national haulage companies. This service is kerbside delivery meaning the delivery driver will deliver to the outside of your property. In this case, you may need assistance to carry your new fire into your property. Where possible we always encourage customers to choose our “FREE within 4 weeks” delivery service to maximise their delivery experience.

How are your marble suites delivered?

All of our luxury marble suites are hand delivered by one of our team straight to your door, ensuring it arrives in peak condition.

What is the difference in the Bespoke Luxe Log upgrade that you offer?

The Bespoke Luxe Logs are the newest addition to The Panoramic range. Each log is carefully handcrafted to create the most realistic campfire effect.

  • We offer HD+ Logs as a standard with all our fires.
  • If you prefer a clean engineered look, you can upgrade to our British Woodland Luxe Logs.
  • If you would like the ultimate woodland fire experience in your home, opt for the British Woodland Oak logs.

Does the mood lighting come with every fire?

All our luxury marble suites come with mood lighting. This gives you complete control of the ambiance of your room with the ability to increase and decrease the intensity of the LED light around the suite. Our remote-controlled media mood lighting is a cool white light and is not multi-coloured.

Where are your suites made?

Each suite is handmade by our team of expert stonemasons on-site at our marble factory.

Do you offer an NHS discount?

We support all of our emergency workers from the police, firefighters, nurses, and doctors. Please contact us with proof of status and we will arrange for a discount code to be sent to you.

Do the fires require ventilation?

100mm is required at the top of the fire for ventilation.

How can I see the marble choices if I can’t get to your showroom?

There are two ways that you can get a feel for our luxury marble suites. You can order one of our luxury marble sample boxes or you can video call one of our team by contacting us through our Whatsapp service.

Do you have any installers for this fire?

Bespoke Fireplaces do not offer an installation service. We work only on a supply and delivery basis. Our products are designed for a DIY-friendly installation. However many of our retailers do offer a supply and install service. We recommend you search for your local retailer in our

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section to enquire about this service. If you require any further information, please

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What is the warranty on my fire?

We provide a 10-year warranty for this fire.

What is the delivery time?

We offer free delivery within 3 working days on all our electric fires and a next-day delivery option for £99.

What are the real logs like?

The real logs are from British Woodland and are as authentic as you could wish for.

Do you offer a money-back guarantee?

We do offer refund policy for customers not 100% satisfied with their purchase within 14 days of delivery. We fully recommend you read our

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